Main take-away: Collaboration between a story and the customer facing colleagues.
On the one hand there is the initiative of the maturity model. A clear model that can help show the customers what next stages for their organization can be. On the other hand, is the cosmos story, that tells about how we can guide people to elevated lives. One shows the steps to service excellence the other tells the story of us guiding organizations to service excellence. Combining this should make fireworks.
